Syntegricom | Service Level Agreements



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Contact us or e-mail us on info@syntegricom.com	What we do Syntegricom is a Systems Integrator, specialising as a Technology Enabler by delivering a variety of critical value added Management Solutions for our customers. Our focus is on solving and delivering challenging electronic and software integration requirements, through the combination of technical and management skills and across the areas of selected Hardware Products, Software Solutions, and a variety of related Services
Partner Policy •Our careful people, partner and supplier selection Terms and conditions •Our conditions of trade apply to all our customer contracts Disclaimer •Regarding the use of this site	Service Level Agreements Benefits A Service Level Agreement defines the response times and services that can be tailored for the specific requirement. Underpinned by our integrated best of breed field staff management application, our service response and quality in project delivery and support is one of our top priorities. Options A variety of options are available in our Bronze, Silver and Gold status SLA’s, and is priced to combine piece of mind for the highest uptime and lowest cost. Maintenance contracts are also offered, which includes fixed fee maintenance of equipment, typically over longer periods of time. Solutions Our approach is to understand the business challenges of our customers to the best of our ability in order to enable our customers to focus on the more important aspects of running their business. The SLA’s are designed to achieve this within a framework of responsibility agreed with the customer.